At A.K. Elegant Gems, your satisfaction is our priority. We want you to feel confident and happy with every purchase. If you’re not fully satisfied, our return and exchange policy is designed to be simple and fair.
✅ Returns
We accept returns within 7 days of delivery, under the following conditions:
- The item must be unworn, unused, and in its original condition.
- All original packaging, tags, and certificates (if any) must be included.
- Customized or personalized items are non-returnable unless defective.
How to Request a Return:
- Email us at support@akelegantgems.com with your order number and reason for return.
- Our team will respond within 1–2 business days with return instructions.
Refunds:
- Once your return is received and inspected, we will issue a full refund to your original payment method within 5–7 business days.
- Shipping charges are non-refundable unless the return is due to our error.
🔄 Exchanges
We offer exchanges for:
- Wrong size (e.g., ring or bangle)
- Damaged or defective items on arrival
Exchange Window: Within 7 days of receiving your item.
To start an exchange, email us at support@akelegantgems.com with photos of the item and your order details.
🚫 Non-Returnable Items
- Custom-made or engraved jewelry
- Items bought on sale or clearance
- Gift cards
📦 Return Shipping
- Customers are responsible for return shipping unless the item was incorrect or defective.
- We recommend using a trackable shipping service and keeping proof of postage.
📩 Contact Us
If you have any questions, please don’t hesitate to reach out:
Email: support@akelegantgems.com
Website: www.akelegantgems.com