Effective Date: May 27, 2025
At A.K. Elegant Gems, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help. Please read our refund terms carefully.
🔁 Eligibility for Refund
We offer refunds under the following conditions:
- The item is returned within 7 days of delivery.
- The item is in original, unused condition with all tags, packaging, and certificates (if applicable).
- The item is not custom-made, personalized, or on sale.
❌ Non-Refundable Items
- Customized or engraved jewelry
- Items purchased on clearance or during promotional sales
- Gift cards
💳 How Refunds Work
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method within 5–7 business days.
- Please note that shipping charges are non-refundable, except in cases where we sent the wrong or damaged item.
🧾 Refund Request Process
To request a refund:
- Email us at support@akelegantgems.com with your order number, reason for the return, and photos (if applicable).
- Our team will review your request and provide return instructions within 1–2 business days.
- Ship the product back using a trackable service. Return shipping is the customer’s responsibility unless the product is defective or incorrect.
📌 Important Notes
- Refunds will only be issued once the returned product passes quality inspection.
- If the item is found damaged or used, we reserve the right to deny a refund or issue a partial refund.
📩 Need Help?
If you have questions or concerns about your order, please contact our customer care team:
Email: support@akelegantgems.com
Website: www.akelegantgems.com