At AK Elegant Gems, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we want to make the return or exchange process as smooth as possible. Below is our Refund Policy outlining how we handle refunds, exchanges, and returns.
“Eligibility for Refunds,” “How to Request a Refund”
“Refund Policy Eligibility at AK Elegant Gems”
We offer a 15-day return policy from the date of purchase for most products. To be eligible for a refund or exchange, the following conditions must be met:
- Product Condition: The item must be unused, unworn, and in the same condition as when it was received. It should be in the original packaging with all tags intact.
- Proof of Purchase: You must provide proof of purchase (order confirmation or receipt) when requesting a refund or exchange.
- Non-sale Items Only: Refunds or exchanges will only be processed for non-sale items. Sale or clearance items are not eligible for a refund unless stated otherwise.
To begin the process of returning or exchanging an item, please follow these steps:
Damaged or Defective Items
In the event that your product is damaged or defective upon arrival, we apologize for the inconvenience. Please follow these steps:
- Contact Us Immediately: Email us at akelegantgems10@gmail.com within 7 days of receiving the product.
- Provide Documentation: Include photos of the damaged or defective product along with your order number. We will evaluate your claim and proceed with a refund, replacement, or repair as applicable.
Exceptions to the Refund Policy
“By following the Refund Policy by AK Elegant Gems, customers can ensure their returns are processed smoothly.” Please note that some items are not eligible for returns or refunds. These items include:
- Customized or personalized jewelry.
- Earrings (for hygiene reasons).
- Gift cards or vouchers.
Cancellations
If you wish to cancel your order, please contact us at akelegantgems10@gmail.com as soon as possible. Orders can only be canceled before they have been shipped. Once the order has been dispatched, it cannot be canceled.
Shipping Costs
Shipping costs for returns are non-refundable unless the item is defective or the wrong item was shipped. If you receive an incorrect item or a damaged item, we will cover the cost of return shipping.
Late or Missing Refunds
If you haven’t received a refund after 7–10 business days of approval, please first check your bank or credit card statement. If the refund still hasn’t appeared, please contact your payment provider, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please reach out to us at akelegantgems10@gmail.com.
Changes to the Refund Policy
AK Elegant Gems reserves the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and the date at the top will be updated accordingly. Please review this policy regularly to stay informed of any updates.
Contact Information
If you have any questions about our Refund Policy, please contact us:
Email: akelegantgems10@gmail.com
“Follow us on Instagram for more updates on our products: @ak_elegantgems.”
Note: This Refund Policy ensures that you understand the steps and conditions for returning or exchanging products. We aim to provide the best service possible and ensure that your experience with AK Elegant Gems is positive.